Magic Mollys FAQs
To answer the 12 most common questions asked by our client’s, we have created this list below. If you still do not find what your looking for please don’t hesitate to contact us!
What Cities Do You Serve?
We serve Victoria, James Bay, Oak Bay, Esquimalt, View Royal, Highlands, Colwood, Langford, Metchosin, Sooke, Saanich, Central Saanich, North Saanich, Sidney
Salt Spring Island: Ganges, Fulford Harbour, Vesuvius Bay, Long Harbour, Beaver Point, Musgrave Landing.
Gulf Islands, Bedwell Harbour (South Pender Island), Otter Bay (North Pender Island), Montague Harbour (Galiano Island), Sturdies Bay (Galiano Island), Village Bay (Mayne Island), Saturna (Saturna Island).
How Much Do You Charge?
Our cleaning services are priced based on the size of the property and the level of cleaning required. We offer a free consultation and estimate to determine the cost of the service. Prices may vary depending on the specific services requested, please contact us for a customized quote.
What if there is a problem with the cleaning?
If you have any issues or concerns with the cleaning please call us in the office ASAP but no later than 24 hours. If we are contacted much later than that there is no way to determine what happened.
Can I schedule a specific Time for cleaning appointments?
Yes, we schedule specific times for house cleaning appointments. We work with you to find a time that works best for you and your schedule. We will confirm the scheduled time with you before the appointment and make sure that we arrive on time for your scheduled appointment.
Do I have To Be Home?
It is not necessary for you to be home when the cleaners arrive. You can provide us with a key or code to enter your home or make arrangements for someone to let us in. However, it is recommended that you provide us with specific instructions or areas of focus if you are not going to be home.
How Do You Handle Cancellations?
We understand that sometimes things come up and plans change. That’s why we have a 48-hour notice policy for cancellations. Please call or email us to cancel or reschedule your appointment with at least 48 hours notice to avoid charges. We value our customers and want to make the process as easy and stress-free as possible.
What If I Accidentally Lock Magic Mollys Out on My Cleaning Day?
In the event of a lock-out, a full charge will be applied as our time has been reserved. To avoid this, we recommend providing us with a key or making arrangements for a key to be accessible on the premises on the day of the scheduled cleaning. This ensures that we can complete the services as planned.
Will team members assigned to my cleaning service change?
It is possible that the team members assigned to your cleaning service may change. However, we strive to provide consistent and high-quality service. All of our team members are thoroughly trained and experienced, and we will do our best to ensure that your cleaning needs are met.
What About Gratuities?
Our cleaners are highly trained professionals who take pride in their work. They do not expect gratuities, but they do appreciate them as a way to show appreciation.
What Supplies Do you Use?
We use more expensive non-toxic and fragrance-free cleaning supplies because we care about the health and safety of our customers and employees. These products are better for the environment and do not emit harmful chemicals or leave strong odors. They are also more effective in cleaning and sanitizing surfaces. We believe that the added cost is worth the benefits of using these products.
Do I Need to Provide House Cleaning Equipment or Supplies?
As a general rule, you do not need to provide house cleaning equipment or supplies. We bring all necessary equipment and supplies to complete the cleaning service. However, if you have specific cleaning products that you prefer to use, you can inform us in advance and we will make sure to use them during the cleaning process, please note that any special products used during the cleaning service must be supplied by the customer.
What if I want the team to use special products I have in my house?
We understand that some customers may have specific cleaning products that they prefer to use. In order to accommodate these requests, we kindly ask that you inform our office in advance so that we can provide the necessary instructions to our team. Please note that any special products used during the cleaning service must be supplied by the customer. Our team will be happy to utilize them during the cleaning process.